The New Way Service-Industry Businesses Need Social Media

The PeopleMatter Institute has taken the latest stats on social media use in the service industry to create the “Ultimate Guide to Social Media.” Did you know one in five service-industry businesses are not using social media? Or that companies that use social media are recruiting better people — who deliver 36 percent better customer service?

Watch our quick video now to see how making social media and mobile an important part of your people-management reduces turnover, improves communication and increases customer satisfaction.

Start leveraging the power and reach of social and mobile networks today.

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